What are the Best and Worst Travel Agents for 2021?

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Top10TravelAgents.com – The Best and Worst Travel Agents for 2021 to book your holidays with?

The purpose of planning a holiday, vacation, or staycation is to have fun and unwind. Getting time off work gives you time to reflect on your life goals and have fun while you’re at it. But with the hustle of planning holidays, many people prefer booking with travel agents. Travel agents have the experience, and are well connected with travel service providers to handle the tedious booking process. The best travel agents can address all your travel needs, from choosing a destination, to booking flights and arranging accommodation for you and your family.

While working with a travel agent will make booking your holiday easier, it is crucial to recognise that not all agents are the same. Every agent will market themselves as the best, but this is not always the case. This is why you need to check customer reviews before choosing an agent to work with. To help you make an informed choice, this article will list the online travel agents for 2021 as ranked by Which. With this list, you will have an easy time deciding which travel agent to work with, and which ones to avoid…


Jet2Holiday emerged as the top travel agent with 86% preference for a package holiday, 84% for a city break, and 79% as a villa holiday provider.

Whether you are looking for a city break package or a package holiday, you are sure to find a great holiday with Jet2. The company ranked well for offering the best prices, having excellent customer service, and descriptions that match reality.

Jet2Holidays took the first position in the list for the best travel agent, mainly because they refunded money to customers when Covid 19 hit. However, most clients complained that when Covid 19 travel restrictions were relaxed, bookings were expensive – but this was to be expected, right?



Kuoni is a reputable travel agent when it comes to offering luxury travel packages. All trips are tailored to each client, and you can book using their ‘personal travel experts’, over the phone, or through a virtual appointment. They have a range of UK trips, but mainly focus on Aruba, Fiji, and Maldives as headline destinations.

The company was rated 86% for package travel, and many customers said the packages were worth it and offered great value for money. The company also ranked well for offering the best accommodation, true with their descriptions, and offering excellent customer service.

Customers ranked Kuoni highly because they refunded customers whose trips and holidays were canceled due to covid restrictions. In addition, they ensured that all clients returned home safely from holiday when Covid 19 struck.


Hays Travel

Hays Travel is one of the best travel agents and has been in existence since 1980. The company focuses on offering “fly and flop” holidays, far-flung tours, and city breaks. Hays Travel also has a good reputation when it comes to customer service and value for money.

In 2020, the company ranked number 3 with 84% customer satisfaction for packaged holiday deals. The company scored well when it comes to the best accommodation, accurate descriptions, and overall customer service.

While it took some customers up to 6 weeks to get refunds after Covid 19 struck, everyone eventually received their compensation. One of the best travel agents to use, and we highly recommend them.



The company offers holidays, flights, and hotels in many destinations across Europe and other holiday spots in some areas, including Mexico, Florida, the Caribbean, and Thailand. In 2020 however, the company ranked last in the worst travel agents list. The company ranked just 68% overall as a package holiday company, and as a city break provider.

During the pandemic, many customers were unable to get their refunds after the cancelation of trips. In addition, clients were not happy with the customer service, and their descriptions did not match the reality. All these contributed to low customer ratings.


Best at Travel

The company specializes in affordable luxury holidays to global destinations. While the name suggests they offer the best services, they ranked poorly in 2020, ranking only 69% for customer satisfaction.

Most customers were not happy with the descriptions given, as they did not match reality. In addition, customers felt they did not get value for money. The company was also slow in providing refunds after Coronavirus. Perhaps all these can explain their low rating.


Broadway Travel

The company specializes in offering beach and poolside package holiday deals. They also offer city break packages mostly in European destinations. The company scored poorly in 2020 with only 70% customer satisfaction. A number of customers were unhappy with the accommodation provided, and the company also suffered low ratings because they did not offer timely refunds after COVID 19. Therefore if you are considering booking a holiday, you should keep their rank in mind.




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